Privacy Policy

At King in the North, your privacy is very important to us. We are committed to protecting your personal information and being transparent about how we handle it.

Information We Collect

When you use our website or services, we may collect basic personal information that you provide directly to us, such as your name, email address, and booking details.

We also collect limited technical information automatically when you visit our site, such as your browser type, IP address, and pages visited. This helps us improve the performance and security of our website.

How We Use Your Information

We only use your information to:

  • Manage and process your bookings
  • Communicate with you about your classes, sessions, or memberships
  • Improve our services and website experience

Sharing Your Information

We do not sell, rent, or share your personal information with third parties. Your information is only used internally to provide you with the best experience at King in the North.

Cookies

Our website may use cookies to improve your browsing experience and to help us understand how our site is used. You can adjust your cookie settings in your browser at any time.

Data Security

We take the security of your personal data seriously and use appropriate technical and organisational measures to protect it.

CHAT ASSISTANT

We use an automated chat assistant on our website to answer common questions about archery, chess, memberships, classes and visiting King in the North. The assistant is provided by Chatbase, Inc., who process the messages you send on our behalf in order to generate replies. Chatbase is a data processor under UK GDPR; details of how they handle data are in their privacy notice at https://www.chatbase.co/legal/privacy.

If you choose to share your name, email address or phone number with the assistant — for example because you’d like us to follow up on a question — we’ll receive that information by email and use it to get back to you. We won’t pass these details to any third party other than Chatbase (as processor of the conversation) and we won’t add you to any marketing list unless you separately ask us to.

The chat widget sets cookies in your browser to keep the conversation going across pages. You don’t have to use the chat – all the same information is available on our website, by email, or by calling us on 07743 566171.

You can ask us to delete any chat data we hold about you at any time by emailing info.kinginthenorth.co.uk@gmail.com.

Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request corrections to your personal data
  • Request deletion of your information, where applicable

To exercise these rights, please contact us at info.kinginthenorth.co.uk@gmail.com.

Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us.